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DTC and E-commerce Manager

Employer
LIBEROWE
Location
W10 4AN, London (Greater)
Salary
Up t0 £30,000 per annum with benefits
Closing date
16 Jun 2025
View more categoriesView less categories
Function
Ecommerce
Level
Manager
Contract Type
Permanent
Hours
Full Time

DTC and E-commerce Manager 

 

Objective: Support the brand with the execution of the Direct-To-Consumer and digital marketing monitoring, as well as handle the inventory. 

 

This includes the below tasks:

  • Maintain accurate levels of stock and samples at all times

  • Management of the brand's stock to fulfil DTC orders and samples for press requests. 

  • Fulfilment of all DTC orders and PR requests

  • Create press packs and other documents needed

  • Create visual assets for wholesale clients

  • Creation of graphic resources needed for ads campaigns. 

  • Tracking of performance and communication with the ads agency and reporting internally in a summarised and relevant way.

  • Planning and executing our e-mailing strategy: understand what products need to be sold and when; creating the newsletter flows and proposals for approval; sending them to the customer and tracking the result. Reporting on a weekly basis. 

  • Reviewing DTC results through reports monthly and seasonally, sharing with the team in a clear and concise manner . 

  • Overseeing customer service requests: returns, exchanges, bespoke and pre-ordered items 

  • Overseeing customer experience, proposing ideas to refine our DTC and execute them

  • Development of content and management of the brand’s Instagram presence. 

  • Creating shipment labels for DTC orders and returns. Ensuring smooth transport. 

 

Who you are: 

 

  • Previous experience working in E-commerce and marketing 

  • Possess a strong understanding of DTC and e-commerce operations.

  • Highly organised with attention to detail and inventory management skills. 

  • You have a creative eye and experience in developing visual assets for digital platforms.

  • You are data-driven and comfortable analysing campaign performance and website metrics.

  • Able to create and develop successful e-mail marketing strategies.

  • You are a strong communicator with excellent written and verbal skills.

  • You are proactive, resourceful, and able to work independently as well as collaboratively within a team.

  • Committed to delivering an exceptional customer experience. 

 

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