DTC and E-commerce Manager
- Employer
- LIBEROWE
- Location
- W10 4AN, London (Greater)
- Salary
- Up t0 £30,000 per annum with benefits
- Closing date
- 16 Jun 2025
DTC and E-commerce Manager
Objective: Support the brand with the execution of the Direct-To-Consumer and digital marketing monitoring, as well as handle the inventory.
This includes the below tasks:
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Maintain accurate levels of stock and samples at all times
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Management of the brand's stock to fulfil DTC orders and samples for press requests.
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Fulfilment of all DTC orders and PR requests
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Create press packs and other documents needed
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Create visual assets for wholesale clients
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Creation of graphic resources needed for ads campaigns.
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Tracking of performance and communication with the ads agency and reporting internally in a summarised and relevant way.
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Planning and executing our e-mailing strategy: understand what products need to be sold and when; creating the newsletter flows and proposals for approval; sending them to the customer and tracking the result. Reporting on a weekly basis.
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Reviewing DTC results through reports monthly and seasonally, sharing with the team in a clear and concise manner .
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Overseeing customer service requests: returns, exchanges, bespoke and pre-ordered items
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Overseeing customer experience, proposing ideas to refine our DTC and execute them
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Development of content and management of the brand’s Instagram presence.
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Creating shipment labels for DTC orders and returns. Ensuring smooth transport.
Who you are:
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Previous experience working in E-commerce and marketing
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Possess a strong understanding of DTC and e-commerce operations.
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Highly organised with attention to detail and inventory management skills.
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You have a creative eye and experience in developing visual assets for digital platforms.
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You are data-driven and comfortable analysing campaign performance and website metrics.
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Able to create and develop successful e-mail marketing strategies.
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You are a strong communicator with excellent written and verbal skills.
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You are proactive, resourceful, and able to work independently as well as collaboratively within a team.
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Committed to delivering an exceptional customer experience.
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