At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Credit Management Specialist with Portuguese you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Protect against and minimize credit risk by analyzing and approving new account applications, by recommendations on payment terms and credit limits and by analyzing customer’s risk profile and payment performance
  
• Improve company cash flow liquidity and profit by managing credit exposure and monitoring of customer payment
  
• Manage collection activities to ensure continuous payment flow
  
• Manage cooperation with the insurer to ensure maximum coverage of portfolio
  
• Resolve customer credit problems by negotiating repayment plan and special payment arrangements and by calculating interests and handling of special payment and delivery schemes
  
• Manage bad debt accounts by analyzing delinquent account balances and trigger legal actions in collaboration with collection agencies and lawyers
  
• Discuss resolutions with internal parties and correspond/negotiate with delinquent accounts
  
• Regularly prepare provisions (revenue adjustments) to bad debt accounts
  
• Prepare weekly and monthly management reporting on credit and overdue situation
  

Please note that this role requires flexibility to work afternoon to evening shifts (12:00 PM - 8:00 PM), five days per week, based on business needs.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s degree in economics/finance and 3 years plus experience in credit management and/or credit analysis
  
• Solid knowledge of accounting principles, fair credit practices and collection standards, law and regulations
  
• Knowledge of legal proceedings for example on European order for payment procedure
  
• Proven ability to calculate, post and manage accounting figures and financial records
  
• A knack for numbers combined with hands-on experience with spreadsheets and proprietary software and proficiency in MS Office and ideally SAP
  
• High customer service orientation, self-confidence and excellent communication and negotiation skills for dealing with difficult customer situations
  
• Solution delivery orientated mindset, flexible attitude and the ability to multitask and work under pressure
  
• Fluency in English and Portuguese
  
• Fluency in Spanish or Italian will be an advantage
  

What we offer

You can expect a range of benefits, including:

• Private medical coverage
  
• Life insurance
  
• Employee Assistance Program
  
• MyBenefit program
  
• Employee social fund
  
• Recognition awards
  
• Swarovski products discounts
  
• Learning and development programs
  
• Volunteering leave
  
• Hybrid working model
  

Based on our recent employee survey, our colleagues are highly motivated to continue their journey with Swarovski GBS due to our excellent work-life balance, flexible hybrid working model, and the supportive, inspiring people they work with.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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