Customer Experience Assistant

About WNU

With Nothing Underneath is a DTC Womenswear start up creating shirts for women. Inspired by men’s tailoring, British heritage, and timeless style, WNU was born in London in 2017 out of the need for shirts that were perfectly adjusted for women, sustainably sourced, and stood the test of time.

WNU is all about simplicity - paired back, laid back, timeless, effortless. WNU fulfils the under exploited territory of female shirting, in an accessible, easy to shop manner, at an affordable price for a luxury item, using the highest quality sustainable materials. WNU is also a business with a message and a purpose; we are dedicated to running a business that gives back to our community, values our customer, and respects our planet.

Our Team is the most important asset! 

We are made up of great people who put their hearts and souls into our brand. The brand will always bring a positive energy and confidence to those it touches internally and externally. Our work isn't always straightforward, but it’s creative, forever changing and always dynamic. We welcome courage, entrepreneurialism and a get up and go attitude. No matter who we are, what our position in the company is, or what task we are doing, we always work together with a can do and respectful attitude. 

We are deep rooted in trust and respect for each other and we hold honesty, generosity and compassion at our core. This in turn also reflects our tone and approach with our customers and community. 

The Role

Everything we do at WNU incorporates our customer at the very heart of all decisions and actions. The CX role is a fantastic opportunity to work in a customer-led environment that is fast paced and forever growing and developing, with the customer experience at the forefront of every task we do. The role will cover all angles of CX, from front-facing responding to customers, to developing new ideas to improve both the online and in-store customer experience. CX is a really holistic department and works closely with Production, Marketing and E-commerce teams to make sure we are constantly improving and developing. 

Responsibilities and Duties

• Support Customer Experience Manager on the day to day running of the department

• Provide outstanding customer service, liaising directly with customers and client on all platforms (Email and Phone) 

• Maintaining high Customer service policies and standards (as outlined by the WNU Customer Policy Document) providing an efficient service with a can do attitude and willingness to help

• Communicating with the CX department and other team members across the WNU HQ on all matters related to customer needs 

• Liaise with the WNU warehouse

• Updating customer embroidery documents 

• Overseeing and answering Stamped customer reviews 

• On occasion, ability to analyse customer and returns data for trade meetings 

• Available to work Monday, Tuesday and Thursday, with opportunity to develop to a full time role 

Skills and experience required:

• Fluent in English 

• Previous experience working face to face and over emails to communicate with customers 

• Experience working in team environments and handling multiple deadlines

• Familiarity in Google software

• Experience on Shopify preferred 

• Excellent attention to detail and organisation skills

• Proactive problem solver with the ability to adapt to change

• Positive ‘can do’ attitude and goal oriented

• Exceptional communication skills 

• Enthusiastic and problem solving positive attitude 

• Ability to work independently

• Proficient in Microsoft Office Suite 

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)

• Flexible working hours

• Work from home days

• ​Generous Staff Discount

• ​Annual Volunteer Day

• ​Eye Care Vouchers

• Biannual company parties and at least one company away day

To apply for this role please email tessa@withnothingunderneath.com with a CV and cover letter telling us why you would be a good fit for the role.