Overview

This role is to ensure the brand's online business growth with the best-in-class digital experience, responsible for e-commerce operations, e-merchandising, digital project managements, and sales strategy of Tiffany's e-Commerce channels. The role includes managing seamless e-commerce operations across the E-com-related solutions, leading order lifecycle technical implementation, and e-merchandising. To succeed in the role, need experience in e-commerce, and cross-functional collaboration with various Global Omnichannel, IT, and the external partners.

Responsibilities

e-Commerce Operations

• Lead the operations for seamless end-to-end client experience by ensuring daily e-commerce operations, ensuring product information/price accuracy, stable functionalities on .COM and relevant systems and inventory availability.
• Monitor KPI's (traffic, conversion, bounce rate, AUR, etc.) to continuously improve site functionality.
• Identify and resolve technical issues, collaborating with IT and platform teams.
• Develop e-commerce / client toolkits to enhance sales opportunities.
• Optimize order processing, shipping, and returns in collaboration with Distribution Center & Client Care Center

E-merchandising, Campaigns & Site Optimization

• Manage the e-com channel product assortments, product launches, and campaign planning and executions to maximize conversion and sales.
• Lead e-merchandising operations and optimize product display, navigations, and search results/SEO to improve discoverability.
• Orchestrate new product launches and align site content with brand identity and commercial objectives, aligning with global and local stakeholders.

E-commerce Projects and Enhancements

• Lead and support e-commerce roadmap and initiatives, including e-com solution enhancements, UX improvements, and technology integrations by monitoring risk assessment and deployment, implementation, and change management.
• Responsible for local e-com order lifecycle enhancement by actively leading/supporting relevant projects (e.g. Commerce Cloud, payment, checkout journey, e-merchandising logic etc.)
• Ensure e-com stabilization by conducting UATs for system launches and releases in collaborations with global and local Omni & IT partners.

Business Strategy & Analysis

• Analyze sales trends, customer behavior to provide actionable insights.
• Support forecasting, budgeting, and inventory planning to ensure efficient resource allocation.
• Create reports and presentations to evaluate KPIs including sales, conversion and return rate etc. to improve the shopping experience and offer strategic recommendations for growth.
  

Required

• BA/BS degree or equivalent required
• 7+ years' experience in e-commerce operations, and project management
• Strong expertise in e-merchandising, digital operations, project management, and business strategy
• Experience in e-commerce platform operations, preferably Salesforce Commerce Cloud
• Knowledge of technical architecture and e-com platforms and implementing new features in related systems. (Salesforce, OMS, PIM, etc)
• Agile and flexible for release, launch, critical issue timings for e-Commerce operations working with different time zones
• Fluent in spoken / written English, with strong communication & negotiation skills
• Excellent MS Office skills, especially excel
• Highly organized and detail-oriented
• Fluent in both Korean & English
  

Preferred

• Working experience in global organization
• Luxury industry experience preferred
• Experience in using Algolia
• Performance Marketing experience
• Sufficient knowledge of personal data protection